These troubleshooting documents describe how to troubleshoot an internet connection that isn’t working. As it’s necessary to identify the parts of your network in order to troubleshoot it, we also describe the components of a home network and discuss how the parts fit together in your home.
Many of the calls we receive regarding the internet not working are due to problems with the equipment in the customer’s home. By providing you with this document, we hope that you will be able address these issues and get back online immediately. Performing these steps before calling will help us narrow down where the problem lies sooner, so that we can get you back up and running faster. If you are having problems with your email, please see our document, Configuring Email Applications