Support: How Can We Assist?

Troubleshooting and Repair:

Please follow the links below for detailed information (copyright 2010).

If you require further support or information, please call us at 780-669-1001 or .


Broadband Surfer Canada Inc. would NEVER ask you via email to provide personal information such as your password to us.  Please let us know if you recieve any such requests as in recent months, a number of emails have been fraudulently generated asking you to provide us with such information. These are known tactics used to generate SPAM intended to degrade your service, spread viruses and other Malware, or to phish for your private information.  DO NOT OPEN THESE EMAILS OR RESPOND TO ANY SUCH REQUEST – LET US KNOW ABOUT IT SO WE ARE AWARE, THEN DELETE THE EMAIL! 

Samples of SPAM and phishing emails

Sampling of Free Downloads:

Antivirus programs:
“It's always been our philosophy at AVG that everyone has the right to basic computer security at no charge. And our 110 million users think we're doing a pretty good job. So if you are planning to spend time on line and you regularly exchange files with friends, check us out.” (AVG)
“At avast! we believe you shouldn't have to pay for good security. avast! Free Antivirus is not only free but it provides excellent protection, even out-performing some better known paid products. Independent testing laboratories such as VB100, ICSA Labs and Checkmark have verified its effectiveness.” (Avast)

Office Suites:
“ 3 is the leading open-source office software suite for word processing, spreadsheets, presentations, graphics, databases and more. It is available in many languages and works on all common computers. It stores all your data in an international open standard format and can also read and write files from other common office software packages. It can be downloaded and used completely free of charge for any purpose.” (

Helpful Links:
Email Basics by Heinz Tschabitscher, Guide to Email - “Don't worry. In no time, you'll have an email account, send and receive messages, master email etiquette and know how to beat junk mail once it starts to creep in.
Internet Safety for Children
Alberta Government Website aimed at educating adults and children about internet exploitation and keeping your children safe while online.
Internet Security for Kids.
Government of Canada website with Links to various sites.
Avoiding Identity Theft Online. 
Office of the Privacy Commissioner of Canada provides a guide to identifying and avoiding "phishing," "spear phishing," pharming" and "vishing" scams.
Canadian Study shows most people are unaware of Security Risks posed by Peer to Peer File Sharing Software.
This “study finds that most computer users are unaware that P2P file-sharing software is installed on their computer and do not realize that merely having the software installed can cause issues such as identity theft and lawsuits.”