*We have been customers of Canadasurfs right from the beginning. We had actually met Stephen at the local Graminia soccer league. We did not have an easy set up, as we are just below the top of a hill that is heavily treed, limiting our access to the main tower. Stephen had started off trying a pole on our roof, which was unsuccessful. Next he put up a tower near our house which we tried for a bit, but still could not get good access. We then ended up putting up a tower beside a shed a number of yards away from the house and then trenched cable to our house. We had to put extra guy wires out to keep our tower stable as it was as high as was allowed. So over the course of quite a few months of trial and error, Stephen was able to get us set up with very good internet service. We appreciated his patience and tenacity with trying to get us service that was steady and reliable. It was definitely not a standard set up. In the years we have been on canadasurfs, whenever we have had any issues, such as adapters that quit, installing wireless routers, or adjusting the receiver, Stephen has always been quick to help and get it fixed up, even during the temporary service we had when the main tower had come down. Great customer service all the way! Thank you!"
"I'd like to say that I appreciated the help you provided in getting hi speed to our acreage... it was a difficult location to get a signal to because of all the trees, but we got it done without losing any trees, and at a reasonable cost. Two other companies would not take the time to try to get things worked out at this location, and just kind of disappeared. Your help in getting tower information was great and we really appreciate the personal service we get on an ongoing basis."
- Peter Prins, Devon Area, Alberta
"I choose not to be a slave to big box corporate internet providers. I proudly support local organic options, and am never disapointed - canadasurfs is a low fat, cholesterol free, healthy choice for body, mind, pc, and finances."
- J.P, Hillbilly Central, Alberta
"Two years ago Broadband Surfer rescued us from the tedium of snail-paced dial-up, allowing us to reliably access the high speed internet despite our challenging location. The service and support from this "grass roots" ISP has been excellent."
- P.Kent, Parkland County, Alberta
"Hello Stephen, I have to tell you that I am happy with your service. We have been using it for 2 years now and find that it works well and we have had minimal down time. Keep up the great work."
- Harry Schoepp, Parkland County, Alberta
"Stephen and the Supporting Cast at Broadband Surfer Canada Inc - I contacted Stephen 3 years ago about broadband internet service and he came and hooked me up. I am extremely pleased with the service and the support Stephen and his crew offer. My service is reliable. I have always received expeditious service when I have experienced problems. I would highly recommend the services of Broadband Surfer Canada Inc. to supply your broadband internet service. The service is first rate and they do not make excuses; they make it happen."
- Kevin Porter, Parkland County, Alberta
“The purpose of this letter is to express my sincere appreciation of the level of service that I have received from Broadband Surfer Canada. First of all, the installation was quick and painless. Secondly, the ongoing level of service has been very high. When there was a glitch – such as when the power to a tower supplying service to Broadband Surfer Canada went down – the response to my phone call was quick and straight forward. Thirdly, the internet speed has been consistently good, even in inclement weather. I have no hesitation in recommending Broadband Surfer Canada to other residents of Parkland County."
- Harold Knopke, Spruce Grove Area
We are open for another season here at Cannor Nurseries. I want to thank you for the prompt attention you paid to our service issues. Due to the heavy snow and Ice, our dish needed to be worked on and you came quickly and resolved the problem. Being out in the country, we don not have options for high speed internet. If you were not providing your great service, Cannor Nurseries would not have been able to install our new POS (point of sale) system. We needed to be able to provide remote access for the system to be maintained by the company who sold us the cash registers and equipment. These folks are in Calgary! We absolutely needed to have high speed internet to get the job done! Having consistent internet connection and quick resolution to any problems is very important to our business. Thanks for doing such a great job.”
- Deborah Bodine, Cannor Nurseries, Woodbend Rd., Alberta
“Do you remember how cold it was when you installed the Internet Service on our house? I remember, and I am glad it was you and not me on the roof. It is now going on five years since we go rid of slow...dial up. I could walk to New York quicker than I could download an article from the New york Times – now it is almost instant. My family and I enjoy exceptional high-speed Internet service. Just the other day we were able to download a very large software program for our computer. Previously I would have had to take the computer to my office in Edmonton and download the program there. Also thank you for the advise you give me when I call. We are very happy with the service and wish you well.”
- Brian Stecyk, Graminia Area, Alberta
Great Service from Local Business (sent to Stony Plain Reporter - Rants and Raves)
A quick note of thanks to Stephen and Birgith at Broadband Surfer Canada for the excellent customer service over the past few years. It is great to have reliable high speed internet service although it is the customer service that I am most impressed with. Anytime I have had an issue that requires support a prompt phone call or immediate attention is given through the server. Thank you for adding to the fine business community Parkland County can be proud of.
- Brandy Schutz, 24/7 Wastewater Transport