There are many reasons your internet may be running slowly. If you aren’t getting any internet at all, or if your internet works only some of the time, please see Troubleshooting No Internet .
Broadband Surfer does it's best to provide all customers with equal speeds and capacity. Each service has a certain amount of data available, currently most homes experience speeds between 3 and 5 Mb/s if you have been upgraded to our latest technologies. The upgraded equipment is capable of faster speeds as our network continues to upgrade. The average home with 2 adults and 2 children could have as many as 10 devices going all at the same time ie: cell phones, iPads, gaming consuls, smart TV's, remote security devices etc. Sometimes these devices will start updating software without your knowledge which can use significant bandwidth reducing how much bandwidth is available for your intended use. This can make the internet speeds appear to be slow when in fact the service is working properly. This would be the same analogy as all 4 family members of the house using hot water in the house at the same time ie: dishwasher, shower, bath, cloths washer etc. the hot water would run out quickly and no one would enjoy the use of hot water. If you suspect the service is running slow experiment by shutting down one device at a time until you find the device that is using most of the data available.
Sometimes it can be frustrating trying to determine whether the internet is still running slowly after making a change. A simple test is to open Google’s image page http://images.google.ca and search for something like dogs or horses. It will bring up many photos at once. If images come up promptly, your internet is likely fine. If it is slow, there is still something wrong.