Edit - Delete

Text Area - Troubleshooting Slow Internet

Troubleshooting Slow Internet

There are many reasons your internet may be running slowly. If you aren’t getting any internet at all, or if your internet works only some of the time, please see Troubleshooting No Internet .   

Sometimes it can be frustrating trying to determine whether the internet is still running slowly after making a change.  A simple test is to open Google’s image page http://images.google.ca and search for something like dogs or horses.  It will bring up many photos at once. If images come up promptly, your internet is likely fine.  If it is slow, there is still something wrong.

Edit - Delete

Text Area - Step1-4

• Step 1 – Many internet problems can be fixed by restarting the entire network.  We want to restart the power supply and router (if you have one).  Start by following the internet cable from the wall, and unplug the power cord from each device you find, leave it unplugged for thirty seconds, and then plug it back in.  Wait until the lights on each device turn on before moving on to the next one.  If a device does not light up, that is likely where the problem lies.  Keep going until you reach the computer and then restart the computer as well.  If the internet is still slow, continue to the next step.
• Step 2 – If you have more than one computer, test the internet on all of them.  If the internet is slow on only one computer, go to Fixing a Computer.  If the internet is slow on all computers, continue to the next step. 
• Step 3 – If you have a router,  bypassing it will determine if it is the source of the problem.  The best way to do this is to unplug the cable from the WAN or internet port on the router and connect it directly to a computer.  This takes the more complex network above and turns it into the simple one.  Test the internet again.  If it is now working properly, the router is most likely the problem.  See Fixing a Router. Otherwise, continue to the next step.
• Step 4 – At this point, we’ve ruled out most of the equipment in your home – you may try the simple suggestions under Fixing My PC Computer or  call Broadband Surfer Canada at 780-686-7873.