Black power supply
: Check the green light on the box plugged into the power outlet. If the light is out the power adapter is not receiving power, plug another device into the power socket to make sure the socket is working. Inspect the wire running from the black box, if there are any breaks or kinks in the wire it may need to be replaced. If the light is lit and the cable appears to be OK, continue to the next step; otherwise please call Broadband Surfer Canada at 780-686-7873.
- Step 6 – If you have a router, you wil need to bypass it to determine if it is the source of the problem. First, unplug the power cord from the router. Next, unplug the cable from the WAN or internet port on the router and connect it directly to a computer. Test the internet again. If it is now working properly, the router is most likely the problem. See Fixing a Router. Otherwise, continue to the next step.
- Step 7 – At this point, we’ve ruled out most of the equipment in your home. If you only have one computer, it may still be the source of the problem, feel free to try Fixing a Computer. If that fails or if you have multiple computers that cannot get online, please call Broadband Surfer Canada at 780-686-7873.