Broadband Surfer Canada Inc. ("canadasurfs") considers issues relating to your privacy to be a serious matter. At the same time, canadasurfs needs to collect, store, use and disclose personal information to enable it to operate its business in support of its service offerings.
Generally, when we collect, use or disclose your personal information we will obtain your consent. We will obtain your consent before or at the same time we collect your personal information. In some instances, however, we may seek your consent after we have collected your personal information if we wish to make an additional use or disclosure of your personal information where we do not have your consent for the particular use or disclosure.
You may change or withdraw your consent at any time on reasonable notice, subject to pre‑existing legal and contractual obligations. However, if you withdraw certain consents, it may limit the services we are able to provide to you. For more information, please contact us using the contact information set out below.
Collection of Information
In some instances, we may collect your personal information directly from a third party. In that case, we will either obtain your consent to do so or we will require that the third party confirm to us that they are entitled to disclose your personal information to us, through your consent or otherwise.
using identification information and contact information, such as your name, address, telephone number and e‑mail address so that we can identify you and deliver the products and services that you request and to communicate with you regarding those products and services;
using payment method preferences and related financial information that you provide to us so that we can obtain payment for the products and services that you request. However, we will obtain your prior explicit consent to the collection and use of credit or other financial information in order to assess your credit risk or to obtain your credit rating;
using information relating to your preferences so that we are able to deliver our products and services to you in accordance with those preferences;
using customer relationship information such as your service requests, comments and feed‑back to assist us in delivering products and services in accordance with your wishes;
using personal information for the purpose for which it was provided and certain other activities that are reasonably ancillary to that purpose. For example, if you send us an e‑mail with a question or comment, canadasurfs will use your e‑mail address to respond to you. Further, canadasurfs may store your e‑mail and e‑mail address and a copy of our response for future reference;
using your postal and/or e‑mail address to provide to you information about canadasurfs’ products and services and other items (including the products and services of third parties) that canadasurfs believes that you may be interested in notwithstanding that your address may have been provided for a different purpose;
analyzing your personal information to assist us in developing and enhancing our products and services and our website; and
analyzing your personal information to assist us in conducting market analysis and strategic planning.
Disclosure of Information
In order to use some of the features of canadasurfs' services, canadasurfs may require that you provide some personal information. canadasurfs may issue to you a unique "user id" which you will be required to provide each time you use certain features and services.
If you have a user id, then canadasurfs may collect information about your use of the features and services (whether or not you provide your user id each time) and canadasurfs may associate this information with your other personal information. If a visitor to our website does not have a user id but does permit “cookies”, then canadasurfs only has the means to track use of its website by that visitor but canadasurfs has no means to determine who that visitor is unless the visitor provides their identity. (See the documentation provided with your Internet browser for more information on cookies and how to disable them.)
canadasurfs has security measures in place to protect against the loss, misuse or alteration of the personal information under canadasurfs' control. However, canadasurfs cannot guarantee that these security measures will not be breached.
Other Collection, Use and Disclosure
canadasurfs may monitor your use of the services and any material transmitted or received over the services and may collect, analyze, use and disclose any other information as needed to satisfy any legal obligation and to ensure the proper operation of the services, to ensure you are complying with the Acceptable Use Policy and to protect canadasurfs and its other customers.
As well, we may collect, use and disclose your personal information without your knowledge or consent when that personal information is relevant to a legal proceeding or when we are required or permitted to do so by court order, applicable law or regulatory requirements.
Your Access to Your Information
Subject to certain restrictions that are available at law, you are entitled to see what personal information we have on you. As well, at your request, canadasurfs will update your personal information if it is incorrect.
Retention of Information
Communications relating to a withdrawal or variation of consent or a request to review or update personal information may be made in writing, signed and delivered to the following address:
1, 27004 TWP Rd 514, Spruce Grove, Alberta T7Y 1G5
or may be sent to us via email at firstname.lastname@example.org .